Help

How booking works

Short answers to common questions, and how to reach the Al-Fusha team.

Booking a space

Choose a space in the directory, pick a date and time and send a request with your name and phone number. An account is optional. You receive a booking reference and a private link to follow the status. The request is not a reservation until the centre confirms it.

Centres aim to answer within 24 hours. A request that gets no answer expires at that deadline, or when its time starts if that comes first. For a booking today, call the centre directly.

You can cancel a request at any time, and a confirmed booking online until 24 hours before it starts. After that, contact the centre: its own cancellation policy, shown before you send your request, applies.

Payment: no payment is taken on this website. You pay the centre directly, usually on arrival. If a centre asks for a deposit, it tells you before confirming.

What the statuses mean

Sent to the centre and waiting for its answer. Not yet a reservation.
Requested
The centre has confirmed. Pay the centre directly as arranged.
Confirmed
The centre could not accept the request.
Declined
Cancelled by you or by the centre.
Cancelled
The centre did not answer before the deadline. Contact it or send a new request.
Expired
The booking took place.
Completed
The centre recorded that nobody came.
No-show

For partners

Sign in with your phone number to open the dashboard: confirm or decline requests, enter phone, WhatsApp and walk-in bookings, and add closures. Edit your centres, spaces, photos, prices and opening hours in the editor. Your changes go live as soon as you save.

Not a partner yet? List your space.